PURPOSE 

These general terms and conditions regulate the purchase of products by users via the website www.anonyme.it, owned by  JAS DESIGNERS, SL (hereinafter ANONYME) with registered office at Ronda Universitat, 7, 6-1-08007- Barcelona- España-, with company tax number (CIF) B- 65946832, entered in the Company Register of Barcelona, volume 43551, folio 149, page 432032,  with telephone No. 930105467 and email address info@anonyme.it

ACCEPTANCE OF THE GENERAL TERMS AND CONDITIONS 

By ordering any of our products offered on this website, customers expressly declare that they have read, understood and unreservedly accept the general terms and conditions of the purchase, and any special conditions that might be established. All of the general terms and conditions shall always be available to users before the purchase and the terms and conditions in force at any time may be stored, reproduced and printed. 

These terms and conditions shall have an indefinite period of validity, and ANONYME reserves the right to unilaterally change them, without this affecting goods or promotions that were acquired before the change. Therefore users are recommended to read them carefully every time they enter this website, with those that appear published herein at any given time being understood as valid.

The contract shall be drafted in Spanish and also in Catalan in consumer relations that take place in Catalonia. 

You are hereby informed that the electronic document used to execute the contract will be kept on file. 

PURCHASING PROCEDURE

Products and their prices can be seen without any need to login, and users can also access their shopping carts. Orders placed are made through the shopping cart. 

During the shopping process and before clicking on the “Place order” button, various confirmation windows open concerning the details entered, meaning that it is impossible to continue if all the information requested in each case is not provided. Before the confirmation of orders, clients may also correct any mistake in the information entered, change the content of their shopping cart and even cancel the order completely, and may return to previous screens to make the relevant rectifications. Users may contact us before and after placing an order, at the email address info@anonyme.it or by telephoning 930105467, stating the mistake made so that it can be corrected.

Purchases can be made in 2 ways:

PURCHASES AS A GUEST

1.- On the “ORDER” page, in the “Order as a guest or register” section, select the “Order as a guest” option and click on “CONTINUE”.

2.- Complete each of the fields for the billing details, and you may also choose whether this entered information will be the same for the shipping. If it is not the same address, at the end of the text boxes select the “Ship to different address” option.

3.- Select the “Shipping method” and remember that the options shown depend on the shipping address and the billing details entered in the previous step.

4.- Select your desired payment method:

  •  PayPal:  PayPal Holdings, Inc. is an American company that operates an online   payment system almost everywhere in the world that enables money   transfer between users and that is used as an online alternative to   traditional payment methods such as cheques and postal orders.   PayPal is one of the largest online payment companies in the world.   Anonyme does not accept any responsibility for data processing via   said platform, as it is a third-party platform. If you require more   information about its privacy policy and data processing, you can   see them directly at  https://www.paypal.com/es/webapps/mpp/ua/privacy-full?locale.x=es_ES

  •  Redsys:  This is a TPV Virtual payment system for Spain. Anonyme does not   accept any responsibility for data processing via said platform, as   it is a third-party platform. If you require more information about   its privacy policy and data processing, you can see them directly at  http://www.redsys.es/legal/20180223_politica_de_privacidad_web_publica_redsys.pdf

5.- The final step shows a summary of your order and lists all the information about the products, taxes and shipping charges. By clicking on “PLACE ORDER”, you will be transferred to the payment platform of the method you have chosen in the previous step.

PURCHASES AS A REGISTERED USER

1.- On the “ORDER” page, in the “Order as a guest or register” section, select the “Register” option and click on “CONTINUE”.

2.- Complete each of the fields for the billing details and your user password for later purchases, invoices, wish lists, addresses and other client-related questions, and you may also choose whether this entered information will be the same for the shipping. If it is not the same address, at the end of the text boxes select the “Ship to different address” option.

3.- Select the “Shipping method” and remember that the options shown depend on the shipping address and the billing details entered in the previous step.

4.- Select your desired payment method:

  •  PayPal:  PayPal   Holdings, Inc. is an American company that operates on online   payment system almost everywhere in the world that enables money   transfer between users and is used as an online alternative to   traditional payment methods such as cheques and postal orders. PayPal is one of the largest online payment companies in the world.   Anonyme does not accept any responsibility for data   processing via said platform, as it is a third-party platform. If   you require more information about its privacy policy and data   processing, you can see them directly at  https://www.paypal.com/es/webapps/mpp/ua/privacy-full?locale.x=es_ES

  •  Redsys:  A   TPV Virtual payment system for Spain. Anonyme does not accept any responsibility for data processing via   said platform, as it is a third-party platform. If you require more   information about its privacy policy and data processing, you can   see them directly at  http://www.redsys.es/legal/20180223_politica_de_privacidad_web_publica_redsys.pdf

5.- The final step shows a summary of your order and lists all the information about the products, taxes and shipping charges. By clicking on “PLACE ORDER”, you will be transferred to the payment platform of the method you have chosen in the previous step.

WHERE WE DELIVER 

ANONYME hereby informs you that it delivers its products to all European Union countries. We do not deliver to Ceuta or Melilla.

We also deliver to Monaco, the United Kingdom, the Vatican City, the Faroe Isles, Canada, Russia, the USA, Turkey, Australia, Ukraine, Hong Kong, the People’s Republic of China, Japan, Iceland, Mexico, Serbia, New Zealand, Albania, the Philippines, Macedonia, South Korea, Taiwan, Israel and Lebanon.

WHO CAN PLACE ORDERS

In order to buy the products offered on our website, customers declare that they live in the countries that we deliver to, that they are consumers or users over 18 years of age and that they have the legal capacity to place orders. If a legal person places an order, the person that acts on its behalf declares under his/her own responsibility that he/she has sufficient valid powers to do so. 

COMMUNICATION WITH CUSTOMERS

Communications with customers are preferably made by email, and they must therefore provide an active account at all times for this purpose. This is without prejudice to using other contact means that may have been provided.

ORDER CONFIRMATION

When we receive your order, we shall confirm it to you within 24 hours by email to the email address you have provided us with, by sending an acknowledgement of receipt that will show the order number and will contain the general terms and conditions and the special terms and conditions of the contract if applicable.

PRODUCT AVAILABILITY  

If a product is not available, we shall notify you as quickly as possible using the information you have provided to us, so that you can either replace it with another or cancel the order.

DELIVERY OF ORDERS AND SHIPPING CHARGES

Orders shall be delivered to the address that you have provided to us, in the geographical area of the country where we deliver our products. 

The following countries shall not have additional shipping charges: Portugal, Austria, Belgium, France, Germany, Italy, Luxemburg, Monaco, the Netherlands, the United Kingdom, the Vatican City, Denmark, the Faroe Isles and Ireland.

The delivery times shall be confirmed when the order is received and shall always be within 30 calendar days from the date on which we have confirmed the delivery to the address you have provided to us and that necessarily must be within the geographical area that we deliver to.  

Customers must remember that orders shall not be delivered to PO boxes. 

ANONYME shall adopt the measures of a diligent retailer to ensure that deliveries can be made within the agreed time, although it does not accept any responsibility whatsoever if this is not possible as a consequence of the provided details being false, inaccurate or incomplete or when deliveries cannot be made due to reasons outside the control of the carrier company entrusted with the delivery, or because the recipient is not at home. In these cases, the contract shall be understood as cancelled and we may claim the transport and shipping charges of the failed product delivery due to reasons outside of our control.

PRICES AND OTHER CHARGES

The prices that are indicated for each product and service include Value Added Tax (VAT), other taxes and  other applicable charges that might be incurred, being expressed in euros (€). 

For orders to countries outside of the European Union, we would also remind you that as the recipient of these products you must directly pay the import rights and taxes and, if applicable, the relevant local customs duties, and we therefore ask you to bear this in mind and to be duly informed on this point, as we do not accept any responsibility for possible returns. 

Unless expressly indicated otherwise, the shipping, transport, delivery, postal, packaging, and insurance expenses or of any other additional services connected to the purchased product are not included and shall be at the expense of users.

The prices applicable to each product shall be those published on the website and shall be applied automatically, plus any applicable shipping charges and other additional charges that customers have consented to, with the sum of all these items producing the total payable in the final step of the order. 

For any information about orders, customers may use the customer service telephone number 930105467 or may contact us by email by writing to info@anonyme.it indicating the order number allocated in the confirmation email for the purchase.  

PAYMENT METHODS AND BILLING

You may pay for your order via PayPal. 

You may also use Visa and Mastercard cards through a secure payment gateway, in which the issuing banking institution shall take responsibility for verifying the identity of the cardholder and his/her authenticity before authorising payment, and for the protection of customer data. This also means that at no time do we have your financial details, which provides greater security in the payment process. 

Any incident that might arise shall be the responsibility of the card issuer, and customers must contact the banking institution in question.

Users give their express consent for an electronic invoice to be issued to them in pdf format and may revoke their consent at any time by sending a message to this effect to info@anonyme.it

RESERVATION OF LEGAL OWNERSHIP

ANONYME reserves the right to the legal ownership of delivered products until it receives full payment for them. 

RIGHT OF WITHDRAWAL

1.- If you are a consumer or user, you have the right to withdraw from this contract within a period of 14 calendar days without any need for justification, from the date on which you or a third party that you have informed us of, other than the carrier, takes material possession of the ordered goods. In the case of a delivery of a number of goods that you have placed in the same order and have been delivered separately, this shall be the date on which you or a third party that you have informed us of, other than the carrier, takes material possession of the last of the goods.  

Exception to the right of withdrawal:

  •  When   dealing with made-to-measure or personalised articles.

  •  When   dealing with articles that have been opened after their delivery and   are not suitable due to hygiene or health reasons.

2.- Exercise and consequences of the right of withdrawal.

2.1.- Before the period to withdraw expires, you must unequivocally inform us of your decision to withdraw from the contract by writing to JAS DESIGNERS, SL, Ronda Universitat, 7, 6-1-Barcelona- España-, or by email at info@anonyme.it. To do this, you may either use the withdrawal form that is provided here, or make another kind of unequivocal declaration, indicating your decision to withdraw from the contract.

To comply with the period to withdraw it shall be sufficient that the communication exercising your right be sent before the relevant period expires.

2.2. Once the right of withdrawal has been exercised, before 14 calendar days have passed since the date on which we have been informed of your decision to withdraw from the contract, we shall refund all payments that we have received from you through the same means that you have used to pay for the order, unless you have expressly indicated otherwise, and you shall not incur any charge as a consequence of said refund. If applicable, the refund shall include delivery costs, unless you have selected a delivery method other than the least expensive ordinary delivery method, in which case we shall not refund the additional costs arising from this.

2.3. Unless we offer to collect the products ourselves, we may withhold the refund until we have received or until you submit to us proof of their return, whichever condition is fulfilled first.

2.4. You are hereby informed that you must assume the direct costs of the return of products.

2.5. You shall only be responsible for the loss of value of goods resulting from any handling of them other than that required to establish their nature, characteristics or their working.

WITHDRAWAL   FORM 

 (You   must only complete and send this form if you wish to withdraw from   the contract)

–  For   the attention of JAS DESIGNERS, SL with registered office in   Ronda Universitat, 7, 6-1 – 08007- Barcelona- España-,   telephone No. 930105467, email address info@anonyme.it  
–   I/We   hereby inform you (*) that   I am withdrawing/we are withdrawing from our (*) contract   of sale of the following article/provision of the following   service (*)
–   Ordered   on/received on (*)
–   Name   of the consumer and user or of the consumers and users
–   Address   of the consumer and user or of the consumers and users
–   Signature   of the consumer and user or of the consumers and users (only if   this form is presented in printed paper format)
–   Date  
  

 (*)   Delete whichever is not applicable.

GUARANTEES AND RETURN OF PRODUCTS IN THE CASE OF INCORRECT ORDERS AND DEFECTS.

Customers must check the quantity and quality of the products they have purchased as soon as they receive them, and must notify us without delay of any defect in the product. 

If customers are consumers or users:

.   We remind them of the existence of the legal guarantee for goods, assuming our responsibility for defects in products that arise within a period of two years from their delivery.

There shall not be any responsibility for defects when customers, when entering into the contract, were aware of or could not have reasonably been ignorant of a defect, in the case of intentional damages or damages due to negligence, incorrect use or handling, wear and tear, failure to follow instructions, etc.

. When the purchased product is defective, you must inform us of this as soon as you become aware of this, and within a period of two months at the latest, by sending an email to info@anonyme.it indicating the defects detected. 

In this case, you may choose between a repair, a refund of the price or the replacement of the defective product, provided that this is possible and proportionate. If you choose a replacement and the product is then defective, you may choose between the repair of the product, a reduction of the price or the termination of the contract including the refund of the price, unless one of these measures is impossible or disproportionate. Return expenses shall be at our expense.

When a product arrives in poor condition due to its transport, you must indicate this on the dispatch note of the carrier and notify us within 24 hours of its receipt in order to make the relevant claim.

- Actions against the producer and/or manufacturer.  In accordance with the law, as a consumer you may also claim directly against the producer and/or manufacturer in order to obtain compensation or the repair of the article.

COMPLAINTS AND CLAIMS

If you wish to make a claim, complaint or request information about the products offered or ordered, you may call 930105467 or send an email to info@anonyme.it

You are also hereby informed that consumers and users are provided with official complaint, claim and report forms that shall be sent to you in electronic format upon request made by email to the aforementioned email address.

APPLICABLE LAW AND JURISDICTION

The interpretation and application of these terms and conditions shall be governed by Spanish legislation. 

In the event of a disagreement, without prejudice to submitting to the mandatory provisions of the law, especially when customers are consumers or users, with express waiver of any other jurisdiction to which they may have recourse, the parties expressly submit to the jurisdiction of the courts of the city of Barcelona.